Before you book
Frequently Asked Questions
The essential answers about our private transfers, booking and payment process, and tailor-made services.
Bookings & service
The essentials, in one place.
If your journey requires several stops, waiting time or specific logistics, use the tailor-made request option.
Are the transfers private?
Yes. The vehicle is reserved for you and the passengers included in your request; it does not operate as a shared transfer.
How do I make a booking?
Enter your route, date and passengers, choose a vehicle category and send the request. Our team reviews the service and, once accepted, contacts you with the next steps and available payment methods.
Do I have to pay when I submit the request?
No. Submitting the form only creates a booking request. No payment is taken at that stage.
When is my booking guaranteed?
Your booking becomes confirmed and guaranteed only after we receive the requested payment. Before payment is received, an accepted booking remains pending payment.
Can I book a return journey?
Yes. You can enter separate outbound and return dates and times for each leg of the journey.
What if my destination is not listed?
Use the tailor-made service option and enter the pick-up, destination and any other relevant details. The published route list does not limit the journeys we can consider.
Can pick-up be from a hotel, home or company?
Yes. The service is door to door and can be arranged from a suitable location agreed in advance.
Which vehicles can I choose?
Available categories include Standard, Premium and Minivan. The most suitable option depends on passenger numbers, luggage and the type of service.
What if I have a lot of luggage?
Enter your luggage details when submitting the request. This allows us to check the required capacity and prepare a suitable vehicle before confirmation.
Can I request multiple stops or waiting time?
Yes. For several pick-ups, extra stops, waiting time, chauffeur service by the hour or another itinerary, use the tailor-made request.
Do you work with companies, events and groups?
Yes. We can arrange transport for companies, guests, conferences, events and groups, including coordinated pick-ups or several vehicles where required.
Are the journey times shown exact?
They are estimates. Actual journey time can vary with traffic, the exact pick-up point, road conditions and other travel circumstances.
How can I contact the team?
Use WhatsApp or call us on (+351) 928 029 323, or email geral@coimbratoursandtransfers.pt.
Can’t find the answer you need?
Tell us about your journey and we will help you prepare the right service.